Refund policy

At Theluxaraa, we strive for your complete satisfaction. If you're not fully content with your purchase, we’re here to assist you.

Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility Criteria for Returns:

  • The item must be in its original condition: unworn or unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

To initiate a return, please contact us at support@theluxaraa.com. If your return is accepted, we will send you a return shipping label and provide instructions on how to send your package. Please note: Items returned without prior authorization will not be accepted.

For any return-related questions, feel free to reach out to us at support@theluxaraa.com.

Damages and Issues
Upon receiving your order, please inspect it thoroughly. If you notice any defects, damages, or receive the wrong item, contact us immediately, and we will resolve the issue promptly.

Exceptions / Non-Returnable Items
Certain items are not eligible for returns, including:

  • Perishable Goods: Such as food, flowers, or plants.
  • Custom Products: Including special orders or personalized items.
  • Personal Care Goods: Like beauty products.
  • Hazardous Materials: Such as flammable liquids or gases.

We do not accept returns on sale items or gift cards. If you have any concerns about a specific product, feel free to contact us.

Exchanges
The fastest way to ensure you receive the item you desire is by returning the original product and placing a new order once your return is accepted.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The item must still be in the same condition: unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds
Once we’ve received and inspected your return, we will notify you of the refund approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days. Please note, your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@theluxaraa.com